Emma’s & Mama’s is a successful lifestyle, home decoration and gift shop business operating in South Ostrobothnia. What started in 2015 as a small online shop has quickly grown into a profitable business that employs several people. Outsourcing their warehousing needs to Verkkologistiikka refreshed Emma’s & Mama’s business.
Emma Varis, the owner of Emma’s & Mama’s, originally worked from home. In the beginning, this multi-talented woman did everything herself: purchasing products, storing them, receiving orders, as well as packaging and shipping. As sales grew, e-commerce warehousing and packaging became too much of an ask:
“When our online store’s popularity began soaring, packaging started getting in the way of sales. We had to slow down our sales, as we couldn’t keep up with the packaging”, says Emma.
Outsourcing warehousing to Verkkologistiikka
After outsourcing her e-commerce logistics to Verkkologistiikka, Emma was able to focus on growing her business. A physical store in Seinäjoki also requires plenty of her attention nowadays.
“Verkkologistiikka handles e-commerce warehousing, receiving orders, packaging and shipping. In other words, the whole nine yards. All I have to do some days is to check at the end of the day how much goods have been shipped out.”
Uniquely personal and branded packaging is important to Emma’s & Mama’s. Previously the company had outsourced its warehousing to a large Finnish service provider, but such a large entity could not meet her needs in terms of personalized service.
“We have our own tapes, packaging materials, specific campaign materials etc. All packages are tailored to fit our brand before shipping. Verkkologistiikka handles all of this with excellent results”, says Emma gratefully.
Handling your own e-commerce packaging and warehousing is the stupidest thing a small business can do.
These days, anyone can start their own online store very easily. If you have good products and marketing, e-commerce will be profitable. Unfortunately, too many promising online stores fail because they find warehousing, packaging and shipping products too much of a burden. Verkkologistiikka has an easy solution for this: outsourcing your warehousing needs.
“We save heaps of our own resources everyday by outsourcing e-commerce warehousing and packaging. We can focus on the thing we’re good at. Saving time and avoiding frustration is very significant.”
Emma’s & Mama’s’ sales are heavily focused around seasonal periods, with the biggest rush being near Christmas. Emma also praises Verkkologistiikka’s flexibility and ability to scale its services as needed: “Christmas is a huge rush period for us. We need extra shelf space for products during that time of year. There’s no way we could handle such amounts ourselves. We have needed an expansion of warehousing space twice during the past year, and both times that’s been arranged with just one phone call.”
“I would recommend Verkkologistiikka to companies of all sizes who wish to outsource their e-commerce warehousing. I gave a spontaneous speech at Verkkologistiikka’s five-year party, during which I noted how oftentimes it feels like we’re their only client. All other shopkeepers agreed. For Verkkologistiikka, every customer is the most important one. It’s wonderful that they can give that impression.” – Emma Varis, Emma’s & Mama’s
Is warehousing and packaging stalling your e-commerce growth? Forget about toiling in the back room. Let us handle the logistics while you focus on boosting sales. Contact us and let’s make a deal that benefits you.